Head of Customer Success

India · Hybrid · Full-time

Lead how customers get started with BeeWorkforce and keep getting value from it, from onboarding and training to renewals and feedback for the product team.

What you'll do

• Own onboarding, adoption and renewal for BeeWorkforce customers
• Build and lead the customer success and support team
• Create onboarding playbooks, training sessions and help content
• Track customer health and act early on accounts at risk
• Bring customer feedback to product planning with clear priorities
• Work with sales on handover and with partners on implementations

What you'll bring

• 6+ years in customer success or account management for B2B SaaS
• Experience leading a team and setting up processes from scratch
• Strong communication with HR, operations and IT stakeholders
• Comfortable with data: usage reports, health scores and renewals
• Experience with HR, payroll or workforce software is a plus

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