Frequently asked questions
Can't find your answer? Ask us on the contact page.
Getting started
How quickly can we get started?
Most teams are running the same day. Create your company, invite people, set your shifts and tracking rules, and share the desktop app download link.
Do we need the desktop app?
No. People can punch in and out from the web app. The desktop app adds activity tracking, apps and websites, screenshots and automatic punching where you want them.
Can we import our employees?
Yes. Add people one at a time or in bulk, then organise them into teams with their own managers.
Can managers see only their own team?
Yes. Managers see the people in the teams they manage; admins see everyone. Custom roles let you fine-tune access by module.
Can we limit web punch-in to the office?
Yes. Geofencing lets you set office locations with a radius and either warn or block web punches from outside them.
Desktop app
Which computers does it run on?
Windows and Mac. There is no mobile app yet.
What does it record?
Only while someone is punched in: active and idle time, the apps and websites in use, keyboard and mouse activity counts and, if your company turns them on, screenshots. It never records what is typed.
What happens without internet?
Activity is queued on the computer and uploaded automatically when the connection comes back, so nothing is lost.
How are updates handled?
Updates download and install by themselves. When a new version is released, older versions must update before they can be used, so everyone stays on the latest version.
Can the app run without being visible?
Companies that need it can turn on stealth mode, which hides the window and tray icon. Employees should still be told about monitoring, and a consent notice can be required.
Privacy & data
Can employees see their own data?
Yes. Everyone has their own view of attendance, worked hours, activity and productivity.
Are screenshots required?
No. Screenshots are optional, the interval is configurable and they can be blurred.
How long is data kept?
You choose. Set retention periods and older screenshots and activity are deleted automatically.
Can we export or delete one person's data?
Yes. Admins can export or delete a person's data from the maintenance settings.
Who owns the data?
Your company does. We process it only to provide the service.
Billing
How is BeeWorkforce priced?
Per user per month, depending on the plan. Talk to us for pricing for your team size.
Can we try it before buying?
Yes. Book a demo and we'll set you up to try it with your own team.
Can we change plans later?
Yes. Move up or down as your needs change; billing adjusts from the next period.
Are taxes included?
Prices exclude GST, which is added to invoices where it applies.
Support
How do we get help?
Email us or use the contact page. A person who knows the product replies, usually within one working day.
Do you help with setup?
Yes. We help you configure shifts, policies, tracking and privacy settings during onboarding.
Do you offer training?
Yes. We run walkthroughs for admins and managers, and partners can provide on-site training.
Where can I suggest a feature?
Tell us through the contact page. Customer feedback directly shapes what we build next.
See BeeWorkforce with your own team
Book a 30-minute walkthrough. We'll set it up around how your team works and answer your questions.