A medical billing team balances productivity and data protection
How a revenue cycle management team could set productivity goals while using website blocking, USB detection and privacy controls on sensitive work.
Lumen Health Billing (120 people) is a fictional company. This example shows how a team like it would use BeeWorkforce.
The challenge
Lumen's coders and billers work with patient billing data, partly from home. Leadership wanted daily productivity targets per team and better control over how work computers were used, without capturing more sensitive information than necessary.
Goals per team, with rules that fit the work
Billing software and payer portals are classified as productive, with team-specific rules for the coding and AR teams. Daily goals for productive time show who is on track.
- Per-team productivity rules
- Daily goals
- Weekly productivity trends
Controls for sensitive work
Personal email and file-sharing sites are blocked during work, USB connections are logged, and screenshots are blurred with window titles switched off.
- Domain blocking
- USB detection
- Blurred screenshots, no window titles
What changed
Clear daily targets
Every team knows its productive-time goal and can see progress during the day.
Tighter device use
Risky sites and USB use are visible and controlled on every work computer.
Less sensitive data captured
Blurred screenshots and no window titles keep tracking proportionate.
Features used
Goals
Daily targets for online, active and productive time, with who met them.
Productivity tracking
Productive, neutral and unproductive time, with productivity and activity rates.
App and website blocking
Warn about, close or quit blocked websites and apps, and log every attempt.
USB detection
A record of USB devices connected to and removed from work computers.
Screenshots
Periodic screenshots while punched in, at your interval, blurred if you prefer.
Controls and privacy settings
Decide what's tracked, for how long, and who can see it.
See BeeWorkforce with your own team
Book a 30-minute walkthrough. We'll set it up around how your team works and answer your questions.